In my last post on The Human Touch I discussed how a warm, caring human being trumped a crappy, highly inconvenient system. And now for something completely different… A few weeks ago I went into Philly to meet an old friend for dinner. Mindy had just moved back to the Philly area after too long… Continue reading Convenience
The Human Touch (in which a crazy-bad “system” is made less bad by a live, caring human being) In November I’m going to be staffing a booth at New Jersey’s annual teacher’s convention to help promote our statewide virtual reference service QandANJ. A few months ago I filled out the necessary forms to reserve booth… Continue reading The Human Touch
Maria Palma over at “Customers are Always” recently posed the question, “What would make you stay loyal to a supermarket?” The question struck me as a bit odd, and my first reaction was to think, “Loyalty? It don’t enter into it.” I regularly grocery shop at Wegmans, Superfresh, Target, and Costco, and where I lay… Continue reading Customer Loyalty? It don’t enter into it.
I’ve been away from the blog for what feels like a while–but for a good reason! My wife and I met up with some friends that came from the west coast and we did a seven day cruise to the western Caribbean. Lots of rain, no sun, but a good time was still had by… Continue reading Broken signage
Practical Tip #4: Keep a “No” log. (Steal this post) OK, I’ve been meaning to post this idea for over a week, so it serves me right that I got beaten to the proverbial punch by Stephen Abram, who appropriately titled his post, “an idea worth stealing.” The idea? Keep a log at every service… Continue reading Tip #4: Keep a "No" log. (aka Steal this post)