In my last post on The Human Touch I discussed how a warm, caring human being trumped a crappy, highly… Read more Convenience
Category: Customer Service
The Human Touch
The Human Touch (in which a crazy-bad “system” is made less bad by a live, caring human being) In November… Read more The Human Touch
Customer Loyalty? It don’t enter into it.
Maria Palma over at “Customers are Always” recently posed the question, “What would make you stay loyal to a supermarket?”… Read more Customer Loyalty? It don’t enter into it.
Broken signage
I’ve been away from the blog for what feels like a while–but for a good reason! My wife and I… Read more Broken signage
Tip #4: Keep a "No" log. (aka Steal this post)
Practical Tip #4: Keep a “No” log. (Steal this post) OK, I’ve been meaning to post this idea for over… Read more Tip #4: Keep a "No" log. (aka Steal this post)