Customer Experience · Customer Service

Customer Loyalty? It don’t enter into it.

Maria Palma over at “Customers are Always” recently posed the question, “What would make you stay loyal to a supermarket?” The question struck me as a bit odd, and my first reaction was to think, “Loyalty? It don’t enter into it.” I regularly grocery shop at Wegmans, Superfresh, Target, and Costco, and where I lay… Continue reading Customer Loyalty? It don’t enter into it.