In my last post on The Human Touch I discussed how a warm, caring human being trumped a crappy, highly… Read more Convenience
The Human Touch (in which a crazy-bad “system” is made less bad by a live, caring human being) In November… Read more The Human Touch
Maria Palma over at “Customers are Always” recently posed the question, “What would make you stay loyal to a supermarket?”… Read more Customer Loyalty? It don’t enter into it.
I’ve been away from the blog for what feels like a while–but for a good reason! My wife and I… Read more Broken signage
Practical Tip #4: Keep a “No” log. (Steal this post) OK, I’ve been meaning to post this idea for over… Read more Tip #4: Keep a "No" log. (aka Steal this post)