Note: This post grew out of an email exchange with colleagues who voiced legitimate questions and concerns about whether makerspaces… Read more Meditation on Makerspaces, Missions, and other Matters
Category: Customer Experience
The importance of keeping the customer at the center
David Rothman has written* a beautiful, concise “Manifesto of Common Sense Librarianship”. I’m not much for manifestos, but I dig… Read more The importance of keeping the customer at the center
Be an agent for the customer: Hospitality Revisited
Originally posted to Library Garden It’s been a while since I blogged about the difference between Agents and Gatekeepers, wherein… Read more Be an agent for the customer: Hospitality Revisited
Learning and User Experience: Good UX=Good LX
Note: Originally published on ALALearning blog Steven Bell (who writes often and well on the topic of usability and customer… Read more Learning and User Experience: Good UX=Good LX
Its all about the experience
[Note: This is a post by Karen Klapperstuck which originally appeared on the Library Garden Blog) In July 2008, I… Read more Its all about the experience