Note: This post grew out of an email exchange with colleagues who voiced legitimate questions and concerns about whether makerspaces… Read more Meditation on Makerspaces, Missions, and other Matters

Note: This post grew out of an email exchange with colleagues who voiced legitimate questions and concerns about whether makerspaces… Read more Meditation on Makerspaces, Missions, and other Matters
David Rothman has written* a beautiful, concise “Manifesto of Common Sense Librarianship”. I’m not much for manifestos, but I dig… Read more The importance of keeping the customer at the center
Originally posted to Library Garden It’s been a while since I blogged about the difference between Agents and Gatekeepers, wherein… Read more Be an agent for the customer: Hospitality Revisited
Note: Originally published on ALALearning blog Steven Bell (who writes often and well on the topic of usability and customer… Read more Learning and User Experience: Good UX=Good LX
[Note: This is a post by Karen Klapperstuck which originally appeared on the Library Garden Blog) In July 2008, I… Read more Its all about the experience