A big thanks to Kathy Schalk-Greene, Mount Laurel Library for organizing this program, inviting me to be on it, moderating… Read more NJLA Program: Notes from: "How DO They Do It All? Tips from Effective Library Leaders"
Month: April 2006
Little bits of what?
I just finished watching Scott Pelley’s interview of Starbucks President Howard Schultz on 60 minutes and I’m inspired to share… Read more Little bits of what?
Tip #2: Do daily walk-throughs
Practical Tip #2: Do daily walk-throughs. ZGirl beat me to the punch on this one when she commented on my… Read more Tip #2: Do daily walk-throughs
Practical tips on creating a positive customer experience
For the next month or so I’m going to do a series of posts offering practical tips for creating a… Read more Practical tips on creating a positive customer experience
Continuing Education: What We Want v. What We Need
In my day job, one of my core responsibilities is to provide continuing education opportunities to the staff of all… Read more Continuing Education: What We Want v. What We Need