A big thanks to Kathy Schalk-Greene, Mount Laurel Library for organizing this program, inviting me to be on it, moderating… Read more NJLA Program: Notes from: "How DO They Do It All? Tips from Effective Library Leaders"
I just finished watching Scott Pelley’s interview of Starbucks President Howard Schultz on 60 minutes and I’m inspired to share… Read more Little bits of what?
Practical Tip #2: Do daily walk-throughs. ZGirl beat me to the punch on this one when she commented on my… Read more Tip #2: Do daily walk-throughs
For the next month or so I’m going to do a series of posts offering practical tips for creating a… Read more Practical tips on creating a positive customer experience
In my day job, one of my core responsibilities is to provide continuing education opportunities to the staff of all… Read more Continuing Education: What We Want v. What We Need