Customer Experience · Customer Service

My Positive Customer Experience at the Radisson

Just a quick post to share my experience at the Radisson in downtown Minneapolis. I’m feeling very positive about this hotel right now, in spite of two problems in the last 24 hours. The way the Radisson staff (1) quickly dealt with the problems, and (2) otherwise exceeded my expectations in small but meaningful ways… Continue reading My Positive Customer Experience at the Radisson

Curiosity · Organizational Culture · Visioning

Juicy Visions: Reconnecting with purpose

Reconnecting with purpose. What juicy vision gave birth to your Library? Want an easy yet powerful way to re-energize and re-focus your passion at work? Clear five minutes from your schedule (yeah, you’re busy, but you can do it.) Pick up a pencil or a keyboard or a crayon and answer this question: What juicy… Continue reading Juicy Visions: Reconnecting with purpose