Customer Experience · Customer Service · Organizational Culture

Nordstrom Quality Customer Service

Good for the “New Seasons” Grocery store, which is taking a page out of the Nordstrom Employee manual, “Use your good judgment in all situations.” The New York Times Reported: [New Seasons] employees are given “get out of jail free” cards with the instructions to do anything a customer wants. Mr. Rohter said one young… Continue reading Nordstrom Quality Customer Service