Customer Experience · Customer Service

Be an agent for the customer: Hospitality Revisited

Originally posted to Library Garden It’s been a while since I blogged about the difference between Agents and Gatekeepers, wherein I quoted one of my favorite passages from Danny Meyer’s book, Setting the Table (the book is also a favorite of the Darien Library, according to John Blyberg; Char Booth has also expressed her appreciation… Continue reading Be an agent for the customer: Hospitality Revisited