Good for the “New Seasons” Grocery store, which is taking a page out of the Nordstrom Employee manual, “Use your… Read more Nordstrom Quality Customer Service
Just a quick post to share my experience at the Radisson in downtown Minneapolis. I’m feeling very positive about this… Read more My Positive Customer Experience at the Radisson
In my last post on The Human Touch I discussed how a warm, caring human being trumped a crappy, highly… Read more Convenience
The Human Touch (in which a crazy-bad “system” is made less bad by a live, caring human being) In November… Read more The Human Touch
Maria Palma over at “Customers are Always” recently posed the question, “What would make you stay loyal to a supermarket?”… Read more Customer Loyalty? It don’t enter into it.