I've written a number of articles and pieces for local and national publications.  Most of my writing is now happening over at Library Garden where I blog regularly. 

I also occasionally blog over at ALA Learning, a blog that covers training and staff development issues for LearnRT, the Learning Round Table of the American Library Association.

Here are some links to selected published writings.

• The Power of Customer Comments: in the NJLA Reference Section Newsletter, October, 2008.
   
• Cover Story: "Library As Place", in New Jersey Libraries Newsletter. Fall, 2006. (also republished in The One Person Library, V.25 #6, October, 2008 and in slightly different form at Library Garden.)
   
• Cover Story: "A Marketing Plan for Virtual Reference", in MLS: Marketing Library Services, vol. 17, no. 5, September/October 2003, pp. 1-3.
   
• Feature Story: "Managing a Statewide Virtual Reference Service: How QandANJ Works", in Computers in Libraries, vol. 23, no. 4, April 2003, pp. 26-31.
   
• Feature Story: "Statewide Supplemental Reference Service: New Jersey's Model for Backup Reference Service", in Public Libraries, vol. 10, no. 4, July/August 2001, pp. 235-239.

Here are some links to selected ALALearning posts

1. Ten Steps to Promote Learning in Your Conference Presentation
2. Learning and User Experience.  Good UX=Good LX
3. Five Tips for Successful Webinars
4. Finding Your Voice(s)

Here are some links to selected Library Garden posts

1. How To Ignite Your Passion
2. Talking Good:  Giving Effective Presentations
3. Ten Questions to Ask Every New Employee
4. Five Questions that Will Improve Your Effectiveness
5. Convenience (a companion piece to The Human Touch)
6. The Ten Principles of Improv and Why You Should Care
7. What Story Are You Telling? (a guest post on Tame the Web)
8. Get Your Head Out of Your OPAC
9. Library as Place
10. Customer Service Tips
    • Creating a positive customer experience
    • Do Daily Walk-throughs
    • Be a Great Place For Teens
    • Keep a "No" log
    • Use Your Good Judgment in all Situations
11. What Libraries Can Learn From Facebobok
12. Dumping Rules...