EXPERIENCE

ASSISTANT DIRECTOR, South Jersey Regional Library Cooperative (SJRLC), Gibbsboro, New Jersey. June 2006– Present. Develop and provide continuing education opportunities for library staff at over 600 member libraries. Promote the development of professional communities and sharing of professional knowledge and best practices through effective blended use of websites, blogs, wikis, listservs and chat. Work with Advocacy team to market and advocate for South Jersey Library services through attendance and presentations at a variety of business and community events including the South Jersey Business Expo. Oversee managing and marketing of QandANJ.org, New Jersey's collaborative virtual reference service (www.qandanj.org). Work with Executive Director to develop and manage a variety of regional and statewide, projects focusing on transformative library services, including, QandANJ.org, "Trading Spaces" (www.sjrlc.org/tradingspaces), Wireless Connectivity in South Jersey Libraries (www.sjrlc.org/wireless), Audiobooks Consortium (www.sjrlc.org/audiobooks) and "Get a Library Card Online (www.sjrlc.org/galco).

PROGRAM DEVELOPMENT COORDINATOR, South Jersey Regional Library Cooperative (SJRLC), Gibbsboro, New Jersey. June 2001– June 2006. Coordinated and scheduled technology classes and library skills workshops for staff of over six hundred member libraries. Conducted staff training needs assessments. Provided training on reference skills, Internet, and union catalog. Developed and maintained organization website (www.sjrlc.org.) Wrote SJRLC newsletter and promotional materials and coordinate distribution to members. Integral in creating and managing the statewide “QandANJ” virtual reference project. Provided network and technical support for office network. Worked collaboratively with New Jersey State Library on a variety ad hoc committees, including Gates Training Grant and September Project.

HEAD OF REFERENCE SERVICES, Camden County Library, Voorhees, New Jersey. June 1997– June 2001. Head of Reference, Periodicals and Interlibrary Loan services. Supervised a staff of fifteen professionals and eleven support staff, ensuring quality reference service to all patrons. Developed a strong, customer service oriented reference team, bringing in technology to improve skills and streamline workflow, delivering service on two busy public service desks. Oversaw customer education training program that provides Internet classes to over one thousand patrons per year. Developed and taught various information literacy Internet classes. Oversaw all content and design of library website. Secured and managed statewide grant to provide second level backup reference service to every library in New Jersey through toll-free number, email and fax, staffed 72 hours/week.

NETWORKED INFORMATION MANAGER / USER TRAINING COORDINATOR, Garcia Consulting, Inc. at Environmental Protection Agency (EPA) Region II Library, New York, New York. September 1996-June 1997. Recruited, supervised and mentored by Karen G. Schneider. Provided a full range of Library service to approximately nine hundred EPA staff members. Also provided service to the public, including many students and faculty from Pace University Law school. Managed the EPA Law Library and acted as library liaison to EPA attorneys. Maintained EPA Library webpage. Responsibilities also included reference service, interlibrary loans, collection development, copy cataloging on OCLC, and management of reference statistics.

REFERENCE/TEEN LIBRARIAN, Spokane County Library District, Spokane, Washington. February 1993 - May 1996. Reference Librarian, Teen Librarian, and Page Supervisor in busy resource library. Provided reference service to County population of approximately two hundred thousand. Conducted internet and online search trainings. Performed collection development. Supervised, trained, evaluated, and scheduled Library Pages.

PRESENTATIONS, TALKS AND TRAININGS

• Library 2.0 Social Networking.  A Pecha Kucha Skeptic's response at the NJLA FutureTech for Libraries Symposium, June 13, 2008. (Video coming soon)
   
• Pecha Kucha.  Skeptics response for Pecha Kucha at Princeton Public Library's Tuesday Technology Talk, June 3, 2008.  | video | script | slides |
   
• Change Management. Guest Lecture for Rutgers University SCILS 17: 610: 570 Managing Libraries and Information Centers, April 2, 2008.
   
• Engage your users, and your librarians, too!, PLA Conference (QuestionPoint Panel) , March 28, 2008.
   
• Cool Tools for Cool Living, (Co-presented with Janie Hermann), Burlington County Library (NJ) Staff Day, October 19, 2007. (http://burlco.pbwiki.com)
   
• Making it up as We Go Along, An Introduction To Improv, Teen workshop presented for Camden County Library Teen Read Week, Oct 15, 16, 17, 2007.
   
• Magical Mystery Tour, Co-presented with the bloggers of Library Garden. Aug 22, 2008 (Princeton Public Library), Aug 30, 2008 (Cherry Hill Public Library) and Oct 11, 2008 (Parsippany Troy Hills Public Library.) (http://librarygarden.pbwiki.com)
   
• Team Building, Along with Karen Avenick, developed and presented full day workshop on Team Building for Super Library Supervisor, Series II. Presented on September 19, 2007.
   
• Funding, Sustainability and Managing Growth. Colorado Collaborative Virtual Reference Symposium, July 31, 2007. (http://www.qandanj.org/colorado)
   
• What in the World is Web 2.0?, Princeton Public Library Tech Talk, September 5, 2006. (http://ppltechtalk.pbwiki.com)
   
• How Do They Do It All? Tips from Effective Library Leaders. New Jersey Library Association Annual Conference,  April 25, 2006.
   
• QandANJ: New Jersey's Cooperative Virtual Reference Service. Tri-state College Library Cooperative Spring Program, April 19, 2006.
   
• QandANJ.org table talk. NJ State Library Trustee Institute, September 30, 2005.
   
• AM NOT (ARE TOO!). (Communication and conflict resolution workshop), Burlington County Library Staff Development Day, September 16, 2005. .
   
• Collaborative Staffing Models and Sustained Participation. Colorado Virtual Reference Symposium, July 13, 2005.
   
• Yours Mine and Ours: Quality of Service in Cooperative Virtual Reference. ALA Annual Conference, June, 26, 2005.
   
• Ensuring Ready Reference Success: Reference Skills for Paraprofessionals. NJALA Conference, June 7, 2005.
   
• Creating a community of Library Instructors: New Jersey's Train-the-Trainer. ALA Annual Conference, June 27, 2004. 
   
• Virtual Reference Realities: Current Research and Customer Feedback, PLA Conference, February 26, 2004.
   
• I'm Just Ecstatic About the Whole Darned Thing: Customer Feedback and Lessons Learned. Virtual Reference Desk Conference, November 17, 2003.
   
• Introduction to QandANJ.org, Infolink Regional Library Cooperative Tech Day, May 16, 2003; Highlands Regional Library Cooperative Ace Day, May 14, 2003.
   
• New Jersey’s 24/7 Virtual Reference Service. New Jersey Education Association 2002, November 7, 2002.
   
• The Care and Feeding of a Statewide Virtual Reference Project. Colorado Collaborative Virtual Reference Symposium, July 11, 2002.
   
• Real-time Virtual Reference. Medical Library Association, Philadelphia Chapter Meeting, January 10, 2002.
   
• Celebrating the Past, Embracing the Future: Values and Variations in Contemporary Reference and User Services. Organizer and Featured panelist. RUSA President’s Program, ALA Annual Conference, June, 18, 2001.
   
• Virtual Reference Desk Conference 2001, "New Jersey Reference Goes Live: Virtual Management of a Statewide Virtual Reference Project", November 12, 2001.
   
• Streamlining & Reorganization — Management & Technical Scenarios, Part I — Management Scenarios. Featured Panelist.  New Jersey Library Association Annual Conference, May 1, 2001.
   
• Live Reference Online: Planning, Learning, and Doing It. New Jersey Library Association Annual Conference, April 30, 2001.
   
• Statewide Reference Services in New Jersey. New Jersey Educational Media Association Fall Conference, October 25, 2000.
   
• Consumer Health Information resources on the Internet. Medical Library Association (NJ Chapter),  September, 2000.
   
• Can’t We Ever Cancel Anything? Resource Tradeoffs in an Electronic Environment, Speaker/organizer for SJRLC program, September 1998.
   
• Reference Service in an Electronic Environment. DRA User’s Group Conference, August, 1998.
   
• Internet Issues in the Public Library. CAMNET Conference, May 1, 1998.
   
• Communicating with your Customers, EPA Library Network Conference, Washington, D.C. February 1997.
   
• The Internet: How to get on, how to get going, without all those boring details, North Idaho Library Conference, October 10, 1995.

PUBLICATIONS

• Library Garden (librarygarden.blogspot.com): Created and currently manage and author a highly subscribed library blog (a top 20 library blog as of 11/10/07). Recruited bloggers, led blogging team in collaborative development of editorial guidelines.  (See selected Library Garden pieces here.)
   
• Cover Story: “Library As Place”, in New Jersey Libraries Newsletter. Fall, 2006.
   
• Cover Story: “A Marketing Plan for Virtual Reference”, in MLS: Marketing Library Services, vol. 17, no. 5, September/October 2003, pp. 1-3.
   
• Feature Story: “Managing a Statewide Virtual Reference Service: How QandANJ Works”, in Computers in Libraries, vol. 23, no. 4, April 2003, pp. 26-31.
   
• Feature Story: “Statewide Supplemental Reference Service: New Jersey’s Model for Backup Reference Service”, in Public Libraries, vol. 10, no. 4, July/August 2001, pp. 235-239.

PROFESSIONAL ASSOCIATIONS

• ALA's Continuing Library Education Network and Exchange Round Table (CLENE), Board Member, July 2002-June 2003. Secretary, July 2003-June 2006. Webmaster and Electronics Publications Chair: July 2003 – Present. Membership Chair, July 2006-Present. Led team in creation of CLENE's new blog, CEBuzz (CEBuzz.wordpress.com).
   
• Chair, NJLA Professional Development Committee, July 2005-June 2006. Vice-Chair, July 2004-June 2005.
   
• President, SJRLC Toastmasters Chapter, Area 14, Division D, District 38, 2006-Present.

LEADERSHIP

• ALA's Emerging Leaders Task Force, Assist in the planning of future Emerging Leaders programs for the American Library Association. 2006-Present.
   
• Mentor, Maryland Library Leadership Institute, Mentor to 21 participants of Maryland's week-long Library Leadership Institute led by John Shannon and Becky Schreiber. October 28-November 2, 2007.
   
• Mentor, ALA Emerging Leaders, Mentor to group of five Emerging Leaders charged with developing a plan for offering free/cheap online training as an ALA member benefit January 2006 - July 2007.
   
• Facilitator, NJLA Emerging Leaders, Along with Maureen Sullivan, facilitated group discussion at conclusion of program. April 4, 2002.

HONORS

• 2008 Library Journal Mover/Shaker. Named to Library Journal's annual "Movers and Shakers" list as a "Community Builder" and "Transformer".
   
• Maryland Library Leadership Institute, Mentor, Mentor to 21 participants of Maryland's week-long Library Leadership Institute led by John Shannon and Becky Schreiber. October 28 - November 2, 2007.
   
• ALA Emerging Leaders, Mentor, Mentored group of five Emerging Leaders charged with developing a plan for offering free/cheap online training as an ALA member benefit January 2006 - July 2007.
   
• New Jersey Academy of Library Leadership, April-September, 2004. Successfully completed New Jersey’s Academy of Library Leadership.
   
• Snowbird Leadership Institute, Selected to attend three-day planning workshop to evaluate the Snowbird Leadership Institute and plan for future Institutes. Other selected attendees included Nancy Kranich, past ALA President; Nancy Tessman, Director (retired), Salt Lake City Public Library; Warren Horton, former Director-General of the National Library of Australia; and Martin Gomez, Director, Brooklyn Public Library. July 2002
   
• Snowbird Leadership Institute, Successfully completed nationally recognized week-long library leadership institute. July 1998.
   
• Outstanding Employee Award Recipient, 1995, Spokane County Library District, September 1995.

EDUCATION

• Rutgers School of Communication, Information and Library Studies, New Brunswick, NJ.
  M.L.S. GPA: 3.96/4.0. May 1992.   Conover-Whitol Scholarship: Recipient for 1991-1992 academic year.
   
• Rutgers College, Rutgers University, New Brunswick, NJ.
  B.A. : Political Science; Philosophy minor. Criminology Certificate. GPA: 3.3/4.0. May 1988.